How To Ask For Reviews On Facebook
Facebook along with other social media platforms are allowing businesses to grow and reach customers around the globe with just a single click. At the same time, it is important for businesses to manage reviews and work on their online reputation. With that said, let’s discuss some important tips that will help you ask for reviews on Facebook.
Ask Immediate Family Members
If you have just started your business, you can ask your immediate family members to provide honest reviews. The first 10 reviews will lay down the first impression, so you would want to make sure that they are authentic. Although other people going through the reviews are not able to differentiate between fake and authentic accounts but can surely detect suspicious activity.
Unless you are offering excellent quality goods and services, it is quite possible that the first 10 reviews are good. However, if the accounts seem shady and the reviews are not according to the nature of your business, then users will simply look away.
In addition to that, it’s not just about ratings. Potential customers would like to see why others opted for your business or brand. If there is nothing to show for apart from the ratings, it will point towards a suspicious rating.
Reach Out To Your Core And Loyal Followers
Once you have received the first 20 reviews, getting to the next 20 will require a bit more hustle. And since you have already asked your family members to provide feedback, it is now time to turn towards your social circle. Consider the people with whom you spend time on a daily or weekly basis.
It might be that they have already used your business but may not be aware of you owning it. Therefore, there is a great chance that they will leave a good review. However, some business owners feel slightly apprehensive while asking for reviews.
Keep in mind that most customers are willing to leave a review if businesses ask them. With that said, do not push your friends or people in your social circle. Simply request them and give them some time to think about it if they want.
One of the best ways to get reviews on Facebook and improve your online reputation is by posting testimonials. Testimonials are customer experiences. Once you post them on your page, it will also trigger others to post reviews sometimes without you even asking for them.
At the same time, before posting a testimonial, you should inform your customer about it. The reason is that some customers do not want their faces to be revealed. For them, it is a matter of privacy. Therefore, post testimonials once you are provided the permission to by the customers.
Utilize Your Facebook Friends
Utilizing your Facebook friends is another great way to achieve some great reviews. But the problem with this technique is that you might not be seeing or meeting with some of the friends on a daily basis. This means that you will have to narrow down the list, which is slightly tricky. There might be some friends with whom you do not get along and might ruin your online reputation. This is why you should consider groups around you like a football team and send invites to familiar faces.
Ask Your Regular Customers
Finally, do not forget your regular customers. In fact, you should also ask your former customers. It might be that they stopped coming in for a reason. This will give you an opportunity to correct an existing flaw and improve your products or services. However, then again, do not push your customers. You can request them and send a reminder. But if you feel that they are not willing to respond, you should accept that.
At the same time, asking your former customers will also give you a chance to reconnect and find out what stopped them from purchasing your products and services.
Asking for Facebook reviews is quite simple and easy given that you use white label review management software. However, you should keep in mind that everyone responds differently. Therefore, do not expect excellent ratings every time. If there is a complaint, you should work on it. Arguing or neglecting negative reviews might prevent others from posting a review as well.